How We Handle Supplier Errors
October 15, 2026
Last week a silicone overmolding supplier emailed us with news nobody wants to hear. They had run trials on the metal tubes we sent them, and three of the five were crushed.
Here is what happened. Before a production run, a molder dials in the machine: temperature, injection pressure, clamp force. Every trial shot uses up a part. The first three shots ran at too much pressure and deformed the tubes. The fourth one worked. That left the supplier with too few tubes to finish the sample run.
Ask for photos before anything else
The first thing we asked was whether this would be a problem for production, and whether we could see a picture. A photo tells you in ten seconds what a paragraph of translated email cannot. It showed exactly how the tubes failed, which told us where to look for a fix.
Get the news early
The supplier told us the same day the trials failed and explained what went wrong. That gave us time to order new tubes before it held up anything else. The sooner you hear about a problem, the cheaper it is to fix.
Find the real cause
It is easy to call this the supplier's mistake and move on. But the tubes failed under real process loads. The molder also told us the tubes get abrasive blasted before molding, which is another hit to a thin wall. So the honest question was ours too: is the insert strong enough for the process it has to survive? We asked, and their answer was that a stronger tube would help. Turning the pressure down and hoping is not a fix.
Keep everything else moving
One setback should not stall a whole project. We asked the supplier to make the one good tube in the final black color so testing could keep going, ordered five new tubes from our metal supplier, and kept a separate, smaller overmolded part on track for its own trial the next day. The new tubes are about two weeks out. The schedule moved, but it did not stop.
What we are doing differently
- Send extra inserts for process setup. Molding trials use up parts, so five samples means fewer than five good ones.
- Tell the molder the limits of the insert up front: material, wall thickness, and how much pressure it can take.
- Ask about every step the part goes through, including prep like blasting, not just the main process.
- Ask for photos early and often, especially when working across languages and time zones.
- Build in slack around anything that depends on two suppliers handing parts to each other.
The takeaway
Supplier errors are going to happen. What matters is how fast you hear about them, how quickly you find the real cause, and whether the rest of the project keeps moving.